If your phone’s being lazy, here’s how to give it a nudge:
For iPhone users:
Go to Settings
Tap Mobile Service and select your Slice eSIM
Tap Network Selection
Turn Automatic off
Wait for networks to appear
Try each available network one at a time until one connects
For Android users:
Go to Settings
Go to Connections or Network & Internet (varies by device)
Tap SIMs or Mobile Networks
Select your Slice eSIM
Turn off Automatically Select Network
Wait for available networks
Try each network until one connects
Please, find the networks you should try to latch to for each specific country:
Australia - Telstra
Canada - Rogers Wireless/Telus
Turkey - Turk Telecom
UAE - du Mobile
USA - T-Mobile
Brazil - Claro BRA
Brazil - AT&T
Eqypt - Plus
Japan - Docomo
Malaysia - Umobile
Morocco - Inwi
New Zealand - One NZ
South Africa - Vodacom
Switzerland - Salt
Thailand - AIS
Singapore - Singtel
Tunisia - Orange TN
Vietnam - Vietnamobile
Norway - Telenor
Still stuck? Head to the app to chat to our Help Team.