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Troubleshooting
Having a ‘Hmmmm’ moment and need some help? Being the lovely, kind and helpful network that we are, we’ll share solutions to common issues with your device, network, billing, and more.
11 articles
How do I check the signal strength of my device?
How do I know which eSIM is using data?
I can't send or receive messages.
I have lost my phone/my phone has been stolen. How do I suspend my service?
My app keeps freezing.
I'm having connectivity issues
My phone is not connecting to the network?
What is auto data switching?
Does Slice offer Wifi Calling?
Can I use 4G/LTE & 5G with eSIM?
Why isn't my data working abroad?